Your privacy is important to Channel C. Please read through the following before providing us with any of your personal data. Your continued use of our website or any purchase of our products during our Facebook Live sessions constitutes your acknowledgement and understanding of, and agreement with, our Terms and Conditions and this Privacy Policy.
- your name;
- mailing address(es);
- telephone number(s);
- email address(es);
- date and month of birth;
- gender;
- nationality;
- current occupation;
- whether you have kids and if so, their gender;
- marketing preferences;
- answers you provide to security questions (e.g. mother's maiden name, pet's name);
- payment information and transaction details;
- aggregated site statistics data;
- any other information you choose to provide to us, or that we may collect about you through your interactions with our website.
- We will indicate if the collection and provision of certain categories of personal data is mandatory. For any such categories, we may not be able to provide you with access to the certain features of our website or order any products if you do not provide us with the required information.
Your personal data is collected when you:
- register a user account with our website or if you participate in our loyalty program;
- request services from us such as subscribing to our newsletter or mailing lists for post or phone updates;
- fill in any forms on our website;
- submit a CV, job application, or any comment, question or feedback to us, or contact or correspond with us in any way; and
- make purchases of goods or services through our website
Your personal data will be used for the following purposes:
- To facilitate your access to our website or (if applicable) the creation of your user account with our website;
- To evaluate your website preferences and for the maintenance of the website;
- To evaluate and manage your online job application (if applicable);
- To send you updates via email, post or telephone where appropriate;
- To answer your queries, respond to your comments and feedback, or provide you with assistance in any other way;
- To enable you to participate in and to receive information regarding our loyalty program (if applicable);
- To facilitate purchases of goods and services both offline and online.
- To identify the causes of problems arising at web servers and to resolve these problems;
- To improve the content of the website;
- To customize the content of the website and our emails to suit your individual interests or purposes and selectively display best-matched pages to you;
- To utilize your browsing history on the website for demographic research; and
- To obtain analytical data of web visitors and aggregated website visitation statistics which are anonymous in nature.
- We do not sell or trade your personal data to external parties. However in order to provide the above services to you, we may share, including transfer out of Singapore, your personal data with the following entities:
- Companies in the Channel C Holdings group, as different units of our group are responsible for different activities;
- Companies involved in running our website, getting your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies;
- Companies involved in running our loyalty program (if you participate in the program);
- Professional service providers, such as marketing agencies, advertising partners websites hosts and 3rd party platform providers, who help us to run our business;
- Companies approved by you, such as social media sites (if you choose to link your account to us); and
- Law enforcement and fraud prevention agencies or anybody required by law.
We may also disclose or transfer personal data as otherwise permitted or required by law, including for compliance with regulations on anti-money laundering and countering the financing of terrorism.
In the event that our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
Additionally, we may share non-personally identifiable information with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.
You have a number of options to control or limit how we and our partners use cookies and similar technologies, including for advertising.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Your personal data will be retained for as long as it is necessary to fulfill the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws. Your personal data may also continue to be retained on our databases to the extent permitted by law.
Please allow fourteen (14) working days for your request to be processed.
In relation to any request for access to any personal data, we reserve the right to charge a nominal fee for the processing of this request in accordance with applicable local legislation.
Deletion of your account with us will not automatically delete the personal data held about you. If you would like to request that we delete all personal data together with the deletion of your account, please contact us at admin@channelc.com.sg. Our ability to comply with your deletion request is subject to any applicable legal or other requirement to maintain certain records of your personal data. In that regard, please note that the deletion of your personal data from our database will result in us not being able to provide you with the products or services that you have requested from us.
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processor we work with is Stripe and their Privacy Policy can be viewed at https://stripe.com/us/privacy
Last updated 22nd February 2021.
